Health screening and education

Pre-booking and pre-travel health advice are readily available to guests, crew, and travel advisors.

All guests and crew will undergo enhanced pre-embarkation health screening. This will include 100 per cent testing prior to boarding, health questionnaires and touch-free temperature checks.

Those identified at risk will undergo an additional health evaluation by medical staff and may be denied boarding.

Health checks will continue throughout the cruise for guests and crew.

Rapid response and contact tracing plans are planned for every cruise in case of onboard illness.

Health checks will continue throughout the cruise for guests and crew.

Holland America Line

Enhanced sanitation procedures

Expanded disinfection methods using emerging and advanced technologies that are proven effective against coronavirus and other germs.

Routine use of a safe disinfectant proven to quickly kill novel coronaviruses with the latest application advice for COVID-19 and other germs.

Staterooms and public areas sanitised multiple times a day with cleaning and disinfection protocols developed in coordination with the US Centers for Disease Control & Prevention (CDC).

Extensive sanitisation of transfer coaches and terminals.

"Advanced technologies that are proven effective against coronavirus and other germs."

Holland America Line

Guest experience

Responsible physical distancing in terminals, onboard ships, on private islands and during shore excursions. This will be managed through reduced occupancy, staggered activity times and closely managed group sizes.

Redesigned common areas, entertainment programs and restaurants, including buffet-style dining converted to service restaurants.

Mandatory wearing of masks by all guests and crew onboard and during excursions whenever physical distancing cannot be maintained between non-family guests.

Additional hand-washing facilities and hand-sanitising stations positioned in high-traffic areas throughout the ship.

Provide regular health information about the ways to stay healthy onboard and when ashore through daily programming, entertainment systems, announcements, in-stateroom literature and the Navigator app.

Only shore excursions that comply with Holland America Line-prescribed protocols will be permitted, with strict adherence required of all guests and denial of re-boarding for any guests who do not comply.

Redesigned common areas, entertainment programs and restaurants, including buffet-style dining converted to service restaurants.

Holland America Line

Health care

A team of highly trained medical staff, including qualified doctors and nurses who have experience in caring for a broad range of medical conditions, are part of the crew onboard.

The award-winning Shipboard Medical Centers have both outpatient and inpatient facilities with critical care capabilities, and are modified for infection control best practices, including dedicated air handling systems with 100 per cent fresh air supply and HEPA exhaust filtration.

Stocking the latest therapeutics and dispensing medication onboard that improves clinical outcomes. Ongoing training and education of shipboard medical staff in the latest clinical care practices for managing COVID-19 cases.

COVID-19 testing capabilities on board, allowing for effective and fast response actions.

Partnerships with local and regional medical providers to provide care if needed.

Training of all crew in COVID-19 health protocols and how to assist with monitoring guests and crew compliance.

Ventilation systems

Enhanced filtration systems and other technologies to optimise air exchange rate and purification onboard.

HEPA filtration systems to key areas such as medical centres and dedicated isolation rooms.