Avalon Waterways has developed a new Avalon Assurance program to safeguard the health and happiness of travellers throughout their Avalon river cruise.

Avalon has established a Global Health & Safety team dedicated to ensuring that the cleanliness of all operations exceeds today’s standards from start to finish. The Avalon Assurance program currently features several major categories and protocols that span guest experience touch points – all of which are being shared, explored, reviewed and renewed accordingly.

Please note that these guidelines may evolve, and for the latest information please visit avalonwaterways.com.au/health-and-safety.

Avalon Waterways has developed a new Avalon Assurance program to safeguard the health and happiness of travellers throughout their Avalon river cruise.

Avalon Waterways

Welcome Aboard

Avalon has new embarkation procedures that provide travellers with a safe start to their journey. Among the new protocols are mandatory health screenings for all guests and crew, including touch-free temperature checks when arriving and returning to the ship, and luggage disinfection prior to boarding.

Cruise Directors, Adventure Hosts, dining, housekeeping and reception staff, drivers and local guides wear face masks when with guests, ensuring the spread of joy, not germs. Masks are available to guests as needed throughout your journey.

Eighty per cent of Avalon Waterways cabins are Panorama Suites, offering guests an Open-Air experience on each ship.

Avalon Waterways

Fresh Air

Eighty per cent of Avalon Waterways cabins are Panorama Suites, offering guests an Open-Air experience on each ship. In addition to Avalon’s Open-Air staterooms, the air in its ships is not circulated between staterooms, only within an individual stateroom and mixed with fresh, outside air.

Social Distancing

River cruising presents guests an unparalleled opportunity to enjoy the world around them, docking in the heart of destinations. Avalon will continue to deliver this, with more space for social distancing including reducing ship capacity and alternative dining venues as well as providing guests and crew with masks for use as needed or required.

Cleanest Ship

Avalon is going above and beyond their already stringent policies with the deep-cleaning and disinfection of each stateroom during turnover, dining areas between meals and shared items such as bicycles or umbrellas after use.

To further advance Avalon’s new Assurance protocols, they’re also introducing top-of-the-line Electrostatic cleaning systems and UV disinfecting systems; adding more hand sanitiser stations; replacing buffet and self-serve stations with crew services; and hourly disinfection (at a minimum) of all public areas.

Crew & Education

Ensuring a happy, healthy Avalon crew is also a top priority. Standards include required medical screenings and certificates of health, new social distancing in crew living quarters and ongoing training in PPE use and hygiene. In addition, Avalon Waterways is reviewing excursion standards and protocols with partners across the globe. Together with Avalon’s Global Health & Safety Team, guests’ safety and enjoyment remains their number one focus.